Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team and we’ll get back to you as soon as we can.
- How do I pay for Singapore company reports?
-
Search for a company, add the desired reports to your cart, and pay securely by credit card. Reports are delivered by email.
- How quickly will I receive a Singapore company registry report?
-
Most reports are delivered within one business day. The expected delivery time is displayed at checkout.
- What if I cannot find a Singaporean company?
-
Select "I can’t find a company" under the search bar, and our support team will confirm directly with ACRA records.
- I haven’t received an order confirmation?
-
Please check your spam/junk folders and whitelist our email address, so the finished report will reach your inbox. If you cannot find it in the spam folder, it could be caused by a typo in your email address. If you think you might have made a typo, please reach out to us.
- Why haven’t I received the report I ordered?
-
It could be due to:
- Some reports may take additional processing time.
- Check your spam or junk mail folder.
- Public holidays may cause delays.
Still no report? Contact us here and we’ll assist you.
- What if I accidentally ordered the same report twice?
-
Duplicate orders will be refunded or replaced with another report. Respond to the email order confirmation you received and our team will help you.
- Are your reports valid for cross-border due diligence?
-
Yes. Our reports are sourced from official Singapore registries and are widely accepted for KYC, AML, and compliance checks.
- How do I remove my company from Companies House Singapore?
-
We don’t manually add or remove data. Records are updated automatically once changes are filed with ACRA.